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Support for Kuta Software
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The List of Topics Disappeared
Description: When you start the software all that you see is a blank assignment. The list of topics has disappeared. You can't create any questions.
Cause: The side panel is minimized:
Solution: Click View > Split. The cursor should turn into a vertical or horizontal bar. Drag it to the middle of the screen and click. The side panel should now be visible again. Click and drag its edge to shrink it to a more reasonable size.
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Description: The program was working correctly then suddenly started crashing every time it was started..
Cause: The program was closed when the side panel was minimized:
Solution: Update your software to the latest version, here. |
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Program is Asking to Activate Again
Description: When I start the program, it asks me to activate it again but it is already activated on this computer.
Possible Causes and Solutions
1)
Certain fundamental hardware or software components upon which the computer is identified were changed.
Solution: Contact customer support to remove the record of the previous activation.
2) The activation data were lost because your computer was re-imaged.
Solution: You should be able to activate the software again. The Kuta Software servers will recognize your computer as one that the software should already be on.
2) (Single-user license only) A different user activated the program than the user that is currently logged in. A single-user license activation is only good for the user that activated it.
Solution: Log in as the user that activated it.
3) (Single-user license only) Activation data are sometimes lost due to a bug in the software. This bug only affects single-user licenses of Infinite Algebra 1 prior to version 1.35.10, Infinite Pre-Algebra prior to version 1.35.10, and Infinite Algebra 2 prior to version 1.06.10.
Solution: Update your software to the latest version, here. |
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Exception 10h
Cause: Using a Hewlett-Packard printer with Windows 95, Windows 98, and possibly Windows ME causes various programs to sometimes crash if the printer driver is old or otherwise unstable. This error is irregular and may also depend on which printer is installed as your default.
Solution: Download and install the newest printer driver from your printer manufacturer. If you have completed this procedure and this did not resolve the issue, restore the original printer driver from the Microsoft Windows CD-ROM or installation disks.
Links: Hewlett-Packard Drivers Epson Drivers Lexmark Drivers |
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The Parameter is Incorrect
Cause: Opening or saving files to a CD, DVD, or other removable media. This error only occurs in Infinite Algebra 1, version 1.10.
Workaround: Copy files to the hard drive before opening, and only save to the hard drive.
Solution: Contact technical support for a patch that should eliminate this issue. |
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Printed Pages are Mirror Image
Solution:
1) Check your printer settings to be sure "print as mirror image" is not selected. With our software open, click File > Print > OK > Properties. If "print as mirror image" is checked, then uncheck it and try printing again.
2) Restart your computer and try printing the assignment again. If the assignment prints correctly, then your computer may have been out of memory or resources.
3) Turn your printer off for at least 15 seconds to flush its memory and try to print again. If the assignment prints correctly, then the printer's memory was full.
4) Try printing a different assignment with completely different questions.
5) Check the printer cable. The problem may be as simple as a loose connection.
6) Update your printer driver. Visit the website of your printer manufacturer to download and install the latest driver for your model printer.
Hewlett-Packard Drivers Epson Drivers Lexmark Drivers
7) With our software still installed, uninstall and then re-install your printer (be sure you have the means to re-install the printer before uninstalling it.) Sometimes the fact that the software was present when the printer was installed makes a difference.
8) If none of these solutions works then contact us with a description of the problem. Please include the name of your operating system (Windows XP, etc...) and exact printer model. |
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Help Files are Inaccessible
Description: The software is properly installed on a network and runs correctly, but the help files for the software display failure messages such as "Action Canceled" or "Operation Aborted." The help topics are displayed on the left, but the contents of the help files will not appear.
Cause: The Internet security settings are causing Internet Explorer to refuse to open the content from a network resource such as a mapped drive.
Solution: From a local machine, locate the help file (extension CHM) on the network drive and right-click on it. Select properties. Click "Unblock." If this does not solve the problem, then we suggest reading Microsoft Knowledge Base Article MS05-026. This problem relates to the security configuration of your system and not to any components provided by Kuta Software. |
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Some Windows Are Too Big to Fit on the Screen
Cause: Your screen resolution is too small. One of the system requirements for all of our products is a screen resolution of at least 1024 × 768.
Solution: Increase your screen resolution by right-clicking on an empty portion of your desktop. Select Properties > Settings. Increase the screen resolution to at least 1024 × 768. |
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Can't Open Some Assignments
Description: The software crashes when trying to open certain assignments. Most assignments open correctly. Only some assignments crash the software. This error only occurs in versions 1.11 and below of Infinite Algebra 1 and Infinite Pre-Algebra.
Cause: The assignment contains a question set with zero questions in it:
Such a question set can only be created using the scale feature to reduce the number of questions in an assignment and only under certain conditions.
Solution: The assignment has been saved correctly and can be recovered. Install the software update to at least version 1.20 for Infinite Algebra 1 and version 1.12 for Infinite Pre-Algebra. Updates are available here. To check which version you have click Help > About. If you do not have the user permissions to install a software update or the update is not available, then mail the assignment to support@kutasoftware.com, and we will reply with the corrected assignment that will open on your machine. |
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Downloaded Files Are Corrupt
Description: After downloading and running a file from Kuta Software, you see any of the following messages or similar messages:
"The cabinet file X required for this installation is corrupt and cannot be used..."
"WinZip Self-Extractor header corrupt. Possible cause: bad disk or file transfer error."
"Publisher: Unknown Publisher"
"This digital signature is not valid." or "The digital signature of the object did not verify."
Solution:
First of all, we assure you that the files on our servers are not corrupt.
1) Clear your cache and download the file again. The problem may be as simple as a noisy line or excessive Internet traffic. Clearing your cache ensures that your web browser actually downloads the file again and doesn't just use the same file it downloaded the first time and saved for future use. If the download happens much faster the second time (or instantly), then your browser is probably just using the cached copy. Clearing the cache guarantees you get a fresh copy of the file.
To clear your cache in Internet Explorer click Tools > Internet Options > Delete... (on the general tab under Browsing History) > Delete Temporary Internet files.
To clear your cache in Firefox click Tools > Clear Private Data. Uncheck all of the boxes except Cache and then click Ok.
2) Reboot your computer, clear your cache, and try again.
3) Scan your computer for viruses and spyware which can corrupt system files and interfere with downloads. Clear your cache and download the file again.
4) Disable any download monitoring programs such as GoZilla! or NetZip which may sometimes block or stop downloads. Clear your cache and download the file again.
5) Use a download manager. An Internet search for "download manager" will yield many options. A download manager is better at handling errors in the download process and at reconstructing the pieces into a whole.
6) Disable any firewall and anti-virus software you are running. Clear your cache and download the file again. Remember to enable your firewall and anti-virus software afterwards.
7) Connect directly to the Internet. If you use a router, connect your computer directly to your cable modem/DSL modem/fiber optic modem. Clear your cache and download the file again.
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If you use a router, and downloads from other websites are not corrupt, then disable your router's SPI firewall (if it has one). Some router firewalls corrupt incoming packets because they seem to contain an IP address for which the firewall is looking. Refer to your router's documentation for how to do this.
9) Use a different web browser. Popular browsers are Internet Explorer, Netscape, Mozilla Firefox, and Opera.
10) If none of these suggestions are successful, then please contact us with the following additional information: the exact error message, the file you are attempting to download, and your operating system.
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